POS Help Desk Specialist
Job Summary
Providing first-line technical support, the full-time POS Help Desk Specialist I will assist merchants with issues related to point-of-sale hardware, software, and payment processing while working primarily during evening hours.
Key responsibilities
- Deliver Tier 1 support via phone, email, or ticketing system to resolve merchant issues with POS systems
- Log and track all support interactions, ensuring accurate documentation and case resolution
- Troubleshoot common technical issues, assist with system configurations, and escalate complex problems as needed
Required qualifications
- 1+ year of experience in a technical support, help desk, or customer service role
- Basic understanding of POS systems, networking, or payment terminal equipment
- Proficiency with Windows, iOS, or Android operating systems and remote support tools
- Ability to manage multiple support tickets in a fast-paced environment
- Detail-oriented with a commitment to accurate documentation and follow-up
Complete Job Description
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