POS Technical Support Specialist
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Job Summary
Working remotely on a full-time basis, the POS Technical Support Specialist will provide technical support for Oracle Simphony and Micros Res3700 POS systems, manage hardware configuration and deployment, and ensure excellent service for clients while fulfilling hardware orders and tracking inventory.
Key responsibilities
- Support clients with technical questions related to hardware, software, or networking for POS systems
- Fulfill new or replacement hardware orders and configure hardware as needed
- Route tickets and calls to appropriate personnel and assist in tracking inventory, including RMAs
Required qualifications
- High school diploma or equivalent
- 3+ years of experience in call center support of Oracle Simphony
- 2+ years of experience in technical customer service
- Strong general knowledge of computers and familiarity with Microsoft Office and/or Google Suite
Complete Job Description
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