Post-Sales Solutions Engineer
Job Summary
To support customer success and adoption, the full-time remote Post-Sales Solutions Engineer will onboard new clients, conduct technical trainings, and provide ongoing support to ensure effective use of the company's monitoring tools.
Key responsibilities
- Own technical onboarding for new accounts, including implementation and configuration
- Conduct workshops and training sessions for customer engineering teams
- Serve as the technical counterpart for existing accounts, facilitating growth and troubleshooting
Required qualifications
- Approximately 2 years of experience in a post-sales technical role, such as solutions engineering or customer success engineering
- Hands-on experience with monitoring, observability, or automated testing
- Proficient in reading, writing, and debugging code, preferably in Javascript/Node.js
- Familiarity with AI tools for customer-facing work and technical documentation
- Strong interest in customer interaction and ability to communicate technical concepts clearly
Complete Job Description
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