Post Sales Solutions Engineer
Job Summary
Focused on ensuring customer satisfaction and product upgrades, the full-time Post Sales Solutions Engineer will serve as a technical partner for clients, managing onboarding, resolving issues, and identifying renewal and expansion opportunities in a remote setting.
Key responsibilities
- Guide customers through onboarding and ensure they are upgraded to the latest product versions
- Track renewals and expansions for assigned accounts while minimizing technical support escalations
- Act as the trusted technical contact for strategic accounts, conducting routine check-ins and addressing high-stakes issues
Required qualifications
- Experience with APIs, SDKs, and integrations in a technical customer environment
- Knowledge of distributed storage and cloud architecture, including metadata management and encryption
- Fluency in identity and access management, including SSO and role-based permissions
- Proven ability in methodical troubleshooting of complex technical issues
- Strong relationship management skills with a focus on renewal and expansion potential
Complete Job Description
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