Practice Associate

Job Summary

To support a growing enrollment team, the full-time Practice Associate will manage EHR record synchronization, resolve patient no-shows and cancellations, and provide front-line reception and customer service in a remote environment.

Key responsibilities

• Maintain accurate records across multiple EHR systems and document appointment changes promptly
• Identify and follow up on no-shows and late cancellations to reschedule appointments and notify referring providers
• Serve as the primary point of contact for patients and partners, managing phone inquiries and ensuring professional communication

Required qualifications

• 1+ years in an administrative, scheduling, medical front-office, or customer service role
• Experience working with multiple EHR or software systems simultaneously
• Strong attention to detail, particularly in data entry and charge processing
• Effective communication skills for patient interactions via phone and text
• Ability to manage a high volume of tasks and follow-ups without oversight