Pre-Arrival Team Lead

Job Summary

Leading a remote team, the full-time Pre-Arrival Team Lead will coordinate daily assignments, ensure accuracy in patient registration and insurance information, and manage the workload for obtaining procedure authorizations and referrals.

Key responsibilities:

• Oversee daily activities of the Eligibility, Benefits, and Referral teams, adjusting assignments as needed
• Coordinate and document referrals and authorizations, ensuring accurate communication with payers and patients
• Provide education and training to staff while supporting clinical areas with registration and benefit inquiries

Required qualifications:

• High school diploma or equivalent certification
• Three years of experience in medical billing/coding
• Previous pre-certification experience
• Thorough understanding of insurance terminology and the Washington University FSC database
• Ability to interact effectively with managed care plans and third-party payers