Pre-Service Financial Counselor

Job Summary

To assist the Patient Advocacy department, the full-time Pre-Service Financial Counselor will create accurate price estimates using the EPIC estimator, educate patients on their financial obligations, and collect patient responsibilities for pre-scheduled hospital-based services while working remotely from Monday to Friday.

Key responsibilities

• Create timely and accurate price estimates utilizing the EPIC estimator tool
• Assist patients in understanding their insurance benefits and financial responsibilities
• Document account activity and monitor work lists to ensure appropriate follow-up

Required qualifications

• High School diploma or equivalent with 4 years of experience, or a Bachelor's degree
• Strong PC and computer skills
• Familiarity with automated patient billing systems and medical terminology preferred
• Previous experience with insurance verification and benefit application preferred
• Ability to develop positive working relationships with various stakeholders