Premier Support Manager
Job Summary
Leading a team of Technical Account Managers, the full-time Premier Support Manager will deliver high-touch support for strategic enterprise accounts while coaching team members, setting performance goals, and acting as an escalation resource for complex customer situations in a remote environment.
Key responsibilities
- Lead, coach, and develop a team of Technical Account Managers to enhance Premier Support experiences
- Define and drive team KPIs and strategic initiatives aligned with the Premier Services program
- Serve as an executive-level escalation point for complex customer situations, ensuring timely resolutions
Required qualifications
- 5+ years of experience managing technical teams in a customer-facing organization
- 5+ years of experience in the SaaS industry and/or Unified Communications space
- Demonstrated ability to communicate with and influence executive-level stakeholders
- Proven track record of executing strategy using data and performance metrics
- Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent professional experience
Complete Job Description
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