Presales Solution Architect

Job Summary

Working remotely in a full-time capacity, the Presales Solution Architect will engage with new and existing customers to provide technical sales support, deliver presentations and demos, and influence sales strategies while collaborating with Account Executives and Client Success Managers.

Key responsibilities

• Collaborate with Account Executives to establish pursuit strategies and define solutions that maximize win odds
• Deliver impactful presentations and demonstrations to showcase TTEC Digital's capabilities and solutions to prospects and customers
• Maintain expertise in Customer Experience (CX) technologies and participate in customer sales calls, design meetings, and technical discussions

Required qualifications

• Bachelor's degree in an IT-related discipline preferred; relevant IT experience considered
• Minimum of 9 years of experience in the IT field with knowledge of key TTEC Digital focus technologies such as Genesys and Unified Communications
• Current or past technical certifications in related technologies preferred
• Experience as a pre-sales consultant in areas such as Contact Center, Unified Communications, or CRM is preferred
• Strong relationship-building skills with the ability to establish credibility and trust with clients