Principal AI Strategist
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Job Summary
To support organizations in transforming customer service operations through AI, the contract Principal AI Strategist will engage with executives, develop AI strategies, create roadmaps, and ensure successful implementation of AI initiatives while working remotely.
Key responsibilities:
- Serve as a trusted advisor on AI strategy and adoption for customer experience and contact center leaders
- Assess client environments to identify opportunities for AI-driven improvements in service and operational performance
- Develop AI roadmaps and business cases aligned with client objectives, leading workshops and strategy sessions
Required qualifications:
- 10+ years of experience in contact center operations, consulting, or customer experience transformation, with at least 3 years in AI initiatives
- Strong executive communication and stakeholder management skills
- Experience in developing AI strategies, business cases, and implementation roadmaps
- Knowledge of contact center platforms and AI technologies, including CCaaS and generative AI
- Bachelor's degree in Business, Technology, Engineering, or a related field; advanced degree or relevant certifications preferred
Complete Job Description
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