Principal Architect, CX Analytics

Job Summary

Serving as the primary thought leader in Customer Excellence Analytics and Automation, the full-time remote Principal Architect, CX Analytics will architect complex Account-to-Cash (A2C) and Customer Care solutions to drive operational cost savings and improve bad debt expense through transformation and automation initiatives.

Key responsibilities

• Drive technical and analytical strategy across enterprise operations, acting as an Analytics and Automation Advisor
• Architect complex A2C and Customer Care solutions while mapping end-to-end process architectures to eliminate friction
• Design and deliver analytical tools and automated frameworks to enhance collections strategy and streamline decision-making

Required qualifications

• Extensive experience in CX Analytics and Automation with a focus on solution architecture
• Deep understanding of Account-to-Cash (A2C) and Customer Care processes
• Proven track record in mapping end-to-end process architectures for operational cost savings
• Experience with customer master data management and managing complex customer account hierarchies across ERP systems
• Bachelor's degree in Information Systems, Business Administration, Finance, or related field (Master's preferred)