Principal Client Success Manager
Job Summary
Owning a focused portfolio of strategic health system accounts, the full-time remote Principal Client Success Manager will serve as a trusted advisor to revenue cycle leaders, guiding clients through complex billing and reimbursement workflows while developing scalable frameworks and playbooks for account management.
Key responsibilities
- Manage and grow relationships with multi-hospital systems and enterprise providers, focusing on retention and partnership success
- Guide clients through the No Surprises Act / IDR dispute process, translating complex workflows into measurable outcomes
- Lead strategic account planning and quarterly business reviews, collaborating with Sales to identify expansion opportunities
Required qualifications
- 5-10+ years in a client-facing role such as Client Success or Account Management, preferably in healthcare or health tech
- Deep experience in healthcare revenue cycle management, including billing, claims, and reimbursement processes
- Proven ability to manage complex, high-value accounts across multiple health systems
- Exceptional communication skills with the ability to influence C-level stakeholders
- Comfortable working with data and analytics to interpret trends and inform strategies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,565 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
