Principal Client Success Manager

Job Summary

Serving as a senior strategic advisor, the full-time remote Principal Client Success Manager will manage complex client relationships, drive solution adoption, and lead cross-functional collaboration to align client priorities with Veradigm's offerings.

Key responsibilities

• Develops trusted relationships with client executives and senior decision-makers to connect Veradigm's capabilities with client priorities
• Leads cross-functional collaboration among client stakeholders and Veradigm teams to drive comprehensive client success plans and strategic initiatives
• Identifies risks and systemic issues, facilitating resolutions and ensuring oversight for complex service initiatives

Required qualifications

• 10+ years of relevant experience in Client Success, account management, healthcare technology, or payer operations
• 5+ years of experience managing highly complex, strategic client relationships at an Expert Client Success Manager level or equivalent
• Strong payer or health plan industry experience with knowledge of risk adjustment and CMS requirements
• Proven ability to connect client objectives with measurable business outcomes
• Excellent executive communication and relationship-management skills