Principal Customer Education Specialist
Job Summary
Serving as a subject matter expert for a designated therapeutic area, the full-time Principal Customer Education Specialist will partner with sponsors and internal stakeholders to develop innovative training solutions that enhance customer success in a remote setting.
Key responsibilities
- Provide guidance as a subject matter expert and develop training plans in collaboration with sponsor study teams
- Recommend customer training strategies and support new business opportunities in partnership with Business Development
- Lead organizational readiness initiatives and monitor quality metrics to recommend targeted training interventions
Required qualifications
- Bachelor's degree or certification in education, business, human resources, or a relevant field in the clinical trial industry
- Minimum 5 years of experience in a corporate training environment and within the clinical trial industry
- Demonstrated subject matter expertise in a specific therapeutic area and/or product line
- Strong organizational and time management skills with the ability to manage multiple priorities
- Experience leading projects and influencing stakeholders in a matrix environment
Complete Job Description
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