Principal Customer Success Executive
Job Summary
As a trusted advisor to C-suite stakeholders, the full-time remote Principal Customer Success Executive will manage post-sale relationships, drive customer satisfaction, and ensure strategic alignment to maximize the value of ServiceNow's platform.
Key responsibilities
- Lead high-complexity transformations for strategic customers, ensuring alignment with governance frameworks and organizational priorities
- Proactively identify professional services opportunities and provide pre-sales support through value analysis and road mapping
- Collaborate with senior executives to shape customer strategies, offering industry-specific insights and best practices
Required qualifications
- Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
- Significant experience collaborating with senior IT and business leaders, translating corporate strategies into actionable outcomes using ServiceNow technology
- PMP preferred; project management experience required
- Experience in critical subject areas such as IT Strategy, IT Operations, or Customer Service Management
- Proven ability to leverage AI in optimizing workflows and informing strategic decisions
Complete Job Description
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