Principal Customer Success Executive
Job Summary
Working remotely, the full-time Principal Customer Success Executive will manage post-sale customer relationships for U.S. Federal clients, focusing on driving customer satisfaction, retention, and business transformation through strategic oversight and consultative engagement with senior stakeholders.
Key responsibilities
- Lead high-complexity transformations for strategic customers, ensuring alignment with governance frameworks and customer objectives
- Proactively identify professional services opportunities and provide pre-sales support through value analysis and road mapping
- Establish relationships with C-suite stakeholders, advocating for product evolution and mentoring Customer Success teams on best practices
Required qualifications
- Minimum 15+ years in client-facing roles, with experience in account management, consulting, or transformation leadership
- Significant experience collaborating with senior IT and business leaders, translating corporate strategy into actionable technology solutions
- PMP preferred; project management experience required
- Experience supporting U.S. Federal customers preferred
- Demonstrated expertise in IT strategy, operations, governance, and project delivery
Complete Job Description
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