Principal Customer Success Executive
Job Summary
As a trusted advisor to C-suite executives, the full-time Principal Customer Success Executive will manage post-sale customer relationships, drive customer satisfaction and retention, and lead high-complexity transformations while working flexibly or remotely.
Key responsibilities
- Lead high-complexity transformations in strategic accounts, ensuring alignment with governance frameworks and customer objectives
- Proactively identify professional services pipeline opportunities and provide pre-sales support as needed
- Partner with internal teams to shape customer organizational strategy and drive operational consistency across delivery methodologies
Required qualifications
- Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
- Significant experience collaborating with senior IT and business leaders, translating corporate strategies with ServiceNow technology
- PMP preferred; project management experience required
- Experience in critical subject areas such as IT Strategy, Operations, Human Resources, and IT Governance
- Proven ability to leverage AI to optimize workflows and inform strategic decisions
Complete Job Description
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