Principal Customer Success Executive
Job Summary
As a trusted advisor to C-suite executives, the full-time remote Principal Customer Success Executive will manage post-sale customer relationships, driving satisfaction and retention through strategic oversight and impactful delivery of ServiceNow offerings.
Key responsibilities
- Lead high-complexity transformations for strategic customers, ensuring alignment with governance frameworks and organizational priorities
- Proactively identify professional services pipeline opportunities and provide pre-sales support as needed
- Partner with customer success teams to create executive-ready narratives and influence customer organizational strategies
Required qualifications
- Minimum 15+ years in client-facing roles, particularly in account management, consulting, or transformation leadership
- Significant experience collaborating with senior IT and business leaders to translate corporate strategies using ServiceNow technology
- PMP preferred; project management experience required
- Demonstrated experience in critical subject areas such as IT Strategy, IT Operations, and IT Governance
- Experience in leveraging AI for workflow optimization and strategic decision-making
Complete Job Description
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