Principal Customer Success Executive
Job Summary
As a trusted advisor to C-suite executives, the full-time remote Principal Customer Success Executive will manage post-sale customer relationships, focusing on increasing satisfaction and driving retention through strategic value delivery and business transformation initiatives.
Key responsibilities
- Lead high-complexity transformations for strategic customers, ensuring alignment with governance frameworks and organizational priorities
- Proactively identify professional services pipeline opportunities and provide pre-sales support to drive customer engagement
- Establish relationships with ServiceNow leaders to advocate for product evolution based on customer insights and mentor Customer Success resources
Required qualifications
- Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
- Significant experience collaborating with senior IT and business leaders, translating corporate strategy into applied use of ServiceNow technology
- PMP preferred; project management experience required
- Experience in leveraging AI to optimize workflows and inform strategic decisions
- Demonstrated history delivering consulting services in areas such as IT Strategy, HR, and IT Governance
Complete Job Description
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