Principal Customer Success Executive

Job Summary

As a trusted advisor to C-suite stakeholders, the full-time remote Principal Customer Success Executive will manage post-sale customer relationships, drive customer satisfaction, and ensure the strategic value of ServiceNow's offerings while fostering long-term partnerships.

Key responsibilities

• Lead high-complexity transformations for strategic customers, ensuring alignment with governance frameworks and organizational priorities
• Proactively identify professional services pipeline opportunities and provide pre-sales support as needed
• Partner with Impact team members to create executive-ready narratives and influence customer organizational strategies

Required qualifications

• Minimum 15+ years in client-facing roles focused on account management, consulting, or transformation leadership
• Significant experience collaborating with senior IT and business leaders, translating corporate strategy into actionable ServiceNow applications
• PMP preferred; project management experience required
• Experience in critical subject areas such as IT Strategy, IT Operations, and IT Governance
• Demonstrated ability to leverage AI for optimizing workflows and informing strategic decisions