Principal Customer Success Executive
Job Summary
Working remotely, the full-time Principal Customer Success Executive will manage post-sale customer relationships, drive customer satisfaction and retention, and provide strategic oversight for high-complexity transformations in key accounts.
Key responsibilities
- Lead high-complexity transformations, ensuring alignment with governance frameworks and customer objectives
- Proactively identify professional services pipeline opportunities and provide pre-sales support as needed
- Collaborate with senior executives to shape customer organizational strategy and drive operational excellence
Required qualifications
- Minimum 15+ years in client-facing roles, with a focus on account management, consulting, or transformation leadership
- Significant experience collaborating with senior IT and business leaders to translate corporate strategies using ServiceNow technology
- PMP preferred; project management experience required
- Experience delivering consulting services in IT Strategy, Operations, Human Resources, or related fields
- Ability to leverage AI for optimizing workflows and informing strategic decisions
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,206 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
