Principal Customer Success Executive
Job Summary
As a trusted advisor to C-suite executives, the full-time remote Principal Customer Success Executive will manage post-sale customer relationships, drive customer satisfaction and retention, and lead high-complexity transformations for strategic accounts.
Key responsibilities
- Lead high-complexity transformations, ensuring alignment with governance frameworks and customer objectives
- Proactively identify professional services opportunities and provide pre-sales support for funnel opportunities
- Establish relationships with ServiceNow leaders and advocate for product evolution based on customer insights
Required qualifications
- Minimum 15+ years in client-facing roles focused on account management, consulting, or transformation leadership
- Significant experience collaborating with senior IT and business leaders, translating corporate strategy with ServiceNow technology
- PMP preferred; project management experience required
- Experience in critical areas such as IT Strategy, IT Operations, and IT Governance
- Independently leverages AI to optimize workflows and inform strategic decisions
Complete Job Description
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