Principal Customer Success Manager
Job Summary
Leading the development and optimization of the Customer Success Portfolio, the full-time remote Principal Customer Success Portfolio Manager will manage service offerings, evaluate existing portfolio items, and collaborate with cross-department stakeholders to enhance customer experiences and drive growth.
Key responsibilities
- Develop measurable service offerings aligned with the customer lifecycle and company vision
- Audit and evaluate existing portfolio items for relevance and customer satisfaction impact
- Create metrics and governance processes to assess portfolio effectiveness and improve adoption rates
Required qualifications
- Bachelor's degree in Business, Management, or a related field
- 8+ years of experience in portfolio management, program management, or customer success roles
- Foundational understanding of AI/ML technologies and experience with AI-driven solutions
- Expertise in auditing and optimizing service documentation to meet business standards
- Proven ability to analyze data and create actionable performance metrics
Complete Job Description
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