Principal Customer Success Manager
Job Summary
Leading strategic customer relationships across valuable accounts, the full-time remote Principal Customer Success Manager will act as a trusted advisor to executive stakeholders, drive customer success, retention, and expansion while delivering measurable business outcomes.
Key Responsibilities
- Own a portfolio of strategic enterprise customers, ensuring retention, satisfaction, and expansion
- Build and maintain executive-level relationships, leading QBRs and value discussions
- Analyze customer usage data to proactively address risks and identify opportunities for growth
Required Qualifications
- 7+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in B2B SaaS
- Proven track record of managing large, complex accounts and delivering measurable business outcomes
- Strong consultative selling skills and ability to influence senior stakeholders
- Deep understanding of SaaS metrics such as NRR, GRR, and churn
- Experience with tools like Salesforce, HubSpot, or Gainsight
Complete Job Description
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