Principal Customer Success Manager
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Job Summary
As a Principal Customer Success Manager, the full-time remote role will lead strategic partnerships with enterprise healthcare clients, aligning their AI strategies with business goals while driving measurable success and collaboration across teams.
Key responsibilities
- Lead a portfolio of strategic enterprise customers, aligning their AI strategy with business and clinical goals
- Develop trusted relationships with C-suite leaders, ensuring shared vision and success metrics
- Orchestrate governance and planning structures to drive visibility, accountability, and momentum in customer engagements
Required qualifications
- 7+ years of experience in Customer Success, Strategic Account Management, or Consulting within healthcare or SaaS
- Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software
- Exceptional communication and relationship-building skills with C-suite stakeholders
- Bachelor's degree required; advanced degree (MBA, MHA, MPH) preferred
- Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams
Complete Job Description
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