Principal Key Accounts

Job Summary

Owning the relationships and commercial outcomes for Elation's most complex, highest-value customers, the remote Principal, Key Accounts will manage strategic account leadership, executive relationship management, and commercial growth to ensure long-term success and expansion.

Key responsibilities

• Lead the success and growth of a portfolio of strategic accounts, focusing on revenue retention and expansion
• Build trusted relationships with C-suite executives, serving as a strategic advisor to align Elation's services with their long-term goals
• Identify and close upsell and cross-sell opportunities, collaborating with Sales to enhance customer engagement

Required qualifications

• 8+ years in Customer Success, Strategic Account Management, or Consulting, with 3+ years managing enterprise accounts at a SaaS company
• 3+ years of experience in healthcare, with familiarity in primary care organizations or health system operations
• Proven track record of retaining and growing complex, multi-stakeholder accounts
• Experience in commercial conversations and a collaborative approach with Sales
• Strong business acumen with the ability to connect customer outcomes to business value using data