Principal Product Architect

Job Summary

To drive product-led growth, the remote Principal Product Architect will architect a unified customer system, overseeing the design and implementation of customer intelligence layers and AI agent workflows while collaborating closely with Sales, Marketing, and Engineering teams.

Key responsibilities

• Design the architecture of a cohesive customer system that integrates various channels and stages of the buyer journey
• Develop the customer intelligence layer, including identity management, event modeling, and next-best-action logic
• Establish trust and reliability frameworks, ensuring the system's autonomy and effectiveness before customer interaction

Required qualifications

• Proven experience designing and shipping autonomous systems with minimal human intervention
• Demonstrated ability to achieve measurable growth outcomes in conversion or customer engagement
• Expertise in decisioning and intelligence layers, including scoring and eligibility logic
• Hands-on experience building prototypes with AI tooling and taking them to production
• History of architecting systems that multiple teams integrate with, making key technical decisions