Principal Product Manager

Job Summary

Owning the product strategy for Catering & Events, the full-time remote Principal Product Manager will drive initiatives to enhance customer onboarding, expand use cases, and leverage AI to streamline operations for restaurant operators.

Key responsibilities

• Own and drive the product strategy, aligning investments with business outcomes like revenue growth and customer retention
• Lead initiatives to improve customer onboarding and success with the product
• Expand the product to accommodate diverse use cases by translating complex workflow requirements into scalable product decisions

Required qualifications

• Proven experience defining and owning product strategy for complex, operationally critical products, preferably in food and beverage or hospitality
• Strong creative and strategic instincts with a track record of driving initiatives from concept to execution
• Curiosity about AI applications in operational environments and a clear perspective on its value and risks
• Experience working directly with customers to translate nuanced workflow requirements into effective product decisions
• Executive presence to align cross-functional teams in a high-stakes environment