Principal Product Success Manager

Job Summary

Leading strategic HR Service Delivery (HRSD) customer engagements, the full-time Principal Product Success Manager will drive adoption of innovative products, manage complex customer situations, and influence product strategy while working flexibly or remotely.

Key responsibilities

• Drive resolution of complex global customer situations to ensure exceptional satisfaction and value realization
• Develop and execute innovative implementation strategies to accelerate time-to-value for HRSD products
• Partner with product management to provide insights that influence the product roadmap and drive ongoing innovation

Required qualifications

• 5+ years of experience with the ServiceNow platform, including 3 years in a technical or customer-facing role focused on HRSD product implementations
• ServiceNow Certified System Administrator and relevant implementation specialist certifications are preferred
• Strong knowledge of the ServiceNow platform with the ability to resolve technical issues and understand HR operational processes
• Proven ability to lead complex HRSD initiatives across global enterprises, aligning diverse stakeholders
• Deep expertise in the HR industry with a strong network to influence product strategy and success