Principal Product Success Manager
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Job Summary
Driving strategic HR Service Delivery (HRSD) adoption, the full-time Principal Product Success Manager will lead customer engagements, manage complex issues, and collaborate with product teams to enhance customer value and accelerate AI-powered capabilities, all while working remotely.
Key responsibilities
- Lead strategic customer engagements to resolve complex HRSD issues and ensure exceptional satisfaction
- Develop innovative implementation strategies to reduce time-to-value for HRSD products and support adoption of related offerings
- Partner with product management to influence the product roadmap and drive ongoing innovation in HRSD solutions
Required qualifications
- 5+ years of experience with the ServiceNow platform, including 3 years in a technical or customer-facing role focused on HRSD implementations
- ServiceNow Certified System Administrator and other relevant certifications preferred
- Strong knowledge of the ServiceNow platform, capable of resolving technical issues and understanding HR operational KPIs
- Proven experience leading large-scale HRSD initiatives across global enterprises
- Deep expertise in the HR industry, with the ability to influence product strategy and adoption
Complete Job Description
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