Principal Program Manager
Job Summary
Leading cross-functional strategic programs in a remote capacity, the full-time Principal Program Manager will manage complex multi-workstream initiatives within the Customer Success PMO & Systems department to enhance customer outcomes and operational performance.
Key responsibilities
- Lead end-to-end strategic programs from planning to execution for Customer Success initiatives
- Drive accountability across teams by establishing program charters, success metrics, and governance frameworks
- Apply data-driven analysis to assess program health and recommend necessary course corrections
Required qualifications
- 8+ years of experience in program management, business operations, or Customer Success/Services operations
- Proven success in leading complex, cross-functional programs from planning through execution
- Experience in establishing program governance, including charters and success metrics
- Strong analytical skills with a track record of using data to assess program health
- Foundational understanding of AI/ML technologies and their application in optimizing outcomes
Complete Job Description
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