Principal Software Engineer
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Job Summary
As the Principal Software Engineer for Support Tech, this full-time remote position will define and drive the multi-year technical strategy for the Customer Experience Platform, focusing on architecting scalable support systems that enhance customer and agent experiences.
Key responsibilities
- Define and drive the multi-year technical strategy for the Support Tech platform, ensuring alignment with company goals
- Lead architectural direction for critical platform capabilities, including AI-assisted support systems and internal agent tooling
- Evaluate and de-risk major technical investments such as platform migrations and large-scale architectural changes
Required qualifications
- 10+ years of experience in software engineering with a focus on large-scale distributed systems
- Demonstrated experience defining technical strategy for complex platforms across multiple systems and teams
- Strong systems thinking and platform design experience
- Proven ability to lead high-impact architectural decisions
- Experience working on customer experience platforms or complex operational software environments is preferred
Complete Job Description
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