Principal Strategic Programs
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Job Summary
Leading complex, cross-functional strategic programs, the full-time Principal Strategic Programs will drive customer experience transformation initiatives, focusing on AI-enabled workflow improvements and integration planning in a remote environment.
Key responsibilities
- Lead and coordinate strategic programs tied to customer experience transformation and operating-model evolution
- Translate executive priorities into clear program charters, workstreams, and measurable outcomes
- Develop practical KPIs and reporting mechanisms to monitor transformation progress and value realization
Required qualifications
- Significant experience leading complex, cross-functional programs in a SaaS or technology environment
- Demonstrated ability to develop and implement KPIs and program governance connecting activity to measurable outcomes
- Experience in business transformation, operating-model change, or strategic initiatives preferred
- Practical knowledge of AI/ML project lifecycles, including implementation and adoption
- Strong strategic operations and stakeholder management capability in matrixed environments
Complete Job Description
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