Principal Support Escalation Specialist
Job Summary
Working remotely in a full-time capacity, the Principal Support Escalation Specialist will manage member-facing technical support, provide hands-on infrastructure assistance, and lead troubleshooting efforts for complex cases within the Tessitura CRM platform.
Key responsibilities
- Assist members with technical inquiries and issues, ensuring timely and respectful service
- Serve as the primary technical resource for locally hosted members and support cloud-hosted clients
- Contribute to the knowledge base and provide training sessions for the support team
Required qualifications
- Minimum of 8 years of experience supporting users of Tessitura Software and Products
- Experience with locally hosted server architecture and infrastructure requirements
- Deep knowledge of installing and upgrading the Tessitura Application and Products
- Strong troubleshooting skills in networking concepts, SQL Server, API troubleshooting, and SSRS/SSDT
- Self-motivated with the ability to work efficiently in a virtual environment
Complete Job Description
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