Principal Technical Account Manager
Job Summary
Taking ownership of key customer relationships, the remote Principal Technical Account Manager will engage with clients before go-live, resolve complex issues, and ensure customer satisfaction while providing exceptional technical and customer service.
Key responsibilities
- Manage customer relationships for key CX customers, advocating for their needs and ensuring successful implementation of solutions
- Resolve complex technical and emotional challenges for assigned accounts, maintaining high standards of customer service
- Collaborate with internal teams to address technical challenges and ensure all requests are handled within SLA targets
Required qualifications
- 10+ years in a Technical/Service role within software, telecommunications, or customer service environments
- Proficiency in technical problem-solving and advanced troubleshooting with end-users/customers
- Working knowledge of contact center software, design, and functionality
- Experience in technology implementation and analysis, with the ability to communicate effectively at both technical and functional levels
- Familiarity with TCP/IP networking and VoIP technology
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,147 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
