Principal Technical Support Engineer
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Job Summary
Seeking a remote Principal Technical Support Engineer, this full-time position will own complex support cases for U.S. Government customers, diagnose technical issues, and collaborate with various teams to ensure the effective operation of mission-critical PDP environments.
Key responsibilities
- Manage U.S. Government customer support requests from intake to closure, including urgent support channels
- Diagnose complex issues related to MarkLogic and Semaphore, focusing on installation, upgrades, and performance
- Provide timely communication to customers regarding status, diagnostics, and next steps while coordinating urgent incidents
Required qualifications
- 8+ years of experience in enterprise software technical support or related fields
- Deep understanding of database and distributed-system concepts, including clustering and replication
- Experience troubleshooting enterprise data platforms and data modeling
- Hands-on Linux troubleshooting skills and strong networking fundamentals
- Bachelor's degree in computer science, information systems, or equivalent practical experience preferred
Complete Job Description
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