Process Consultant
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Job Summary
Experienced in nonprofit operations, the full-time Process Consultant will lead discovery sessions, map processes, and refine client backlogs while working remotely to ensure clear requirements for Salesforce Solutions Engineers.
Key responsibilities
- Lead discovery sessions and map current-state processes, data, and pain points
- Draft user stories and acceptance criteria, ensuring client sign-off before engineering begins
- Support build processes and QA, including writing test scenarios and facilitating user acceptance testing
Required qualifications
- 3+ years of experience in nonprofit operations, including roles in membership, programs, or finance
- Hands-on Salesforce experience as a user or administrator, preferably with NPSP or Nonprofit Cloud
- Experience in mapping and documenting processes and leading sessions with non-technical staff
- Working knowledge of the Salesforce data model and configuration
- Daily use of LLM tools for real work, with insights on their effectiveness
Complete Job Description
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