Process Improvement Analyst

Job Summary

To support a growing Customer Care Team, the full-time Process Improvement Analyst will manage process improvements, data analysis, and project rollouts while working remotely or from the Dallas corporate office.

Key responsibilities

• Design end-to-end business processes, workflows, and operating models to document control plans and RACI charts
• Conduct process reviews and root cause analysis to identify opportunities for continuous improvement
• Facilitate workshops to align teams on process design and operational readiness

Required qualifications

• One (1) year of operations, project management, or business process experience
• One (1) year of experience creating and interpreting process maps and workflows using tools such as Visio
• Proficiency in PowerPoint, Excel, and related tools for data visualization
• Experience analyzing contact center data to identify trends for process improvement
• Trained and certified in Six Sigma or other process-related methodologies (preferred)