Process Quality Coordinator
Job Summary
Working remotely from Michigan, the full-time Process Quality Coordinator will manage transaction quality reviews, ensure document accuracy for state requirements, and collaborate with team members to maintain the integrity of case information.
Key responsibilities
- Manage transaction quality review on cases for the repurchase process and reacquired vehicle management groups
- Evaluate transactions for quality and deliver feedback to team members
- Ensure repurchase packets and settlement offers align with client guidelines
Required qualifications
- Bachelor's degree or high school diploma with three or more years of customer care experience
- Proficiency in computer and Microsoft Office applications
- A positive, self-starter attitude with a strong work ethic
- Excellent organizational and interpersonal skills
- Ability to work Monday to Friday from 8 a.m. to 5 p.m. Eastern time
Complete Job Description
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