Process Systems Manager

Job Summary

Leading a team focused on optimizing medical billing applications, the full-time remote Process Systems Manager will administer and enhance practice management systems, oversee electronic transactions, and manage vendor relationships while driving team performance and accountability.

Key responsibilities

• Define and communicate a clear vision and operating roadmap for Process Systems aligned with company objectives
• Establish structured operating practices and monitor key performance indicators to drive continuous improvement
• Oversee the development and support of practice management systems, ensuring accuracy, quality, and compliance across operations

Required qualifications

• Bachelor's degree in Information Systems, Business, Mathematics, or a related field; equivalent experience in healthcare billing will be considered
• Management or supervisory experience with a proven record of leading process improvement and operational change
• Experience in healthcare revenue cycle operations and IT service management preferred
• Hands-on experience with ticketing systems, preferably ManageEngine Service Desk Plus (SDP)
• Experience configuring and supporting EDI transactions and understanding of continuous quality improvement methodologies