Procurement Coordinator
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Job Summary
To enhance the performance of the service provider network, the full-time Procurement Coordinator will manage escalations from the operations team, resolve provider-level performance issues, and provide coaching and training resources, with the flexibility to work remotely.
Key responsibilities
- Receive and action MAC tickets from the operations team, addressing performance and system utilization issues
- Coach providers on communication expectations and system usage while tracking and reporting on performance metrics
- Conduct proactive outreach to providers identified as at-risk and support the development of provider-facing communications
Required qualifications
- Bachelor's degree or equivalent professional experience
- Experience in a customer-facing, coaching, or vendor management role
- Ability to interpret basic performance data and translate it into actionable insights
- Comfort working across multiple systems and platforms simultaneously
- Organized and detail-oriented, capable of managing a high volume of concurrent tasks
Complete Job Description
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