Product Analytics Specialist

Job Summary

Owning the voice of the customer and product analytics, the full-time remote Product Analytics Specialist will manage customer outreach, conduct deep dives into product analytics, and synthesize insights for the product team to drive decision-making.

Key Responsibilities

• Own customer outreach by recruiting, scheduling, and conducting interviews and case study calls
• Run product analytics deep dives using Mixpanel and present findings with actionable recommendations
• Design and field surveys, synthesizing qualitative and quantitative data into Voice of the Customer reports for leadership

Required Qualifications

• 2-4 years of experience in product analytics, customer research, market research, or a related analytical role
• Hands-on experience with a product analytics platform (preferably Mixpanel) and working knowledge of SQL
• Experience conducting customer interviews or user research, with comfort in video call settings
• Strong writing skills to create concise insight summaries from complex data
• Organized and self-directed, with the ability to manage multiple initiatives in a remote team environment