Product Business Analyst

Job Summary

To support a growing product management team, the full-time Product Business Analyst will gather and translate customer requirements into clear specifications, document workflows, and maintain communication with customer-facing teams while working in a hybrid environment based in Somerville, MA.

Key responsibilities

• Gather requirements from customers and internal teams to create clear specifications for product development
• Write actionable tickets for engineers, ensuring they meet delivery process standards
• Document product workflows and keep customer-facing teams informed about project statuses and changes

Required qualifications

• Bachelor's degree or equivalent experience; internships or up to two years of relevant work experience welcome
• Proficiency in using AI tools for research, drafting, and analysis
• Ability to learn technical systems quickly and manage multiple concurrent requests
• Strong writing skills for creating clear requirements and updates
• Curiosity and sound judgment in escalating issues when necessary