Product Claims Analyst

Job Summary

Working remotely, the full-time Product Claims Analyst will investigate and resolve legal claims, communicate with customers and dealerships, and execute the complete product liability handling process while meeting customer service and business performance goals.

Key responsibilities

• Investigate and resolve legal claims from initiation to completion in a timely manner
• Communicate with customers and dealerships to gather information and coordinate vehicle inspections
• Document claims and maintain electronic case files while identifying areas for process improvement

Required qualifications

• College degree required
• Minimum of twelve months customer service experience, including phone support
• At least one year of paralegal experience
• Claim adjuster experience preferred but not required