Product Experience Director

Job Summary

Leading the product experience strategy, the full-time Associate Director, Product Experience will manage a flagship data and AI solution for a major enterprise customer, ensuring alignment among stakeholders and translating vision into actionable roadmaps, all while working remotely.

Key responsibilities

• Own product outcomes, direction, and priorities, applying contemporary product practices
• Lead the development of human-centered enterprise software products from strategy through launch, engaging with multiple stakeholders
• Define business cases and success measures, shaping solutions for individual customers while identifying opportunities for reuse across Kyndryl

Required qualifications

• Bachelor's degree or equivalent experience; MBA or advanced degree preferred
• Experience in industrial, manufacturing, energy, utilities, or infrastructure settings
• Proficiency in future-state prototyping with tools such as Figma
• Knowledge of responsible AI frameworks and practices
• Experience with facilitation tools such as Miro or Mentimeter