Product Experience Manager
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Job Summary
To support platform adoption and user engagement, the remote Product Experience Manager will drive successful onboarding and utilization of the Captiv8 platform, acting as a trusted advisor while collaborating with customer teams to enhance their operational workflows.
Key responsibilities
- Guide users through platform onboarding and develop tailored adoption plans
- Serve as the primary platform advisor, recommending best practices and translating business requirements into solutions
- Deliver role-based training and maintain enablement resources to support user proficiency
Required qualifications
- 4-7 years of experience in SaaS, Product Enablement, Customer Success, or related fields
- Proven experience in delivering software onboarding or enablement
- Strong presentation and facilitation skills
- Ability to simplify complex technical concepts for diverse audiences
- Experience working with cross-functional teams
Complete Job Description
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