Product Manager

Job Summary

Owning the product roadmap for self-serve merchants, the full-time remote Product Manager will manage the entire product experience from onboarding to retention, focusing on improving activation and conversion metrics while collaborating with cross-functional teams to build a robust product function.

Key responsibilities

• Own the product roadmap for unmanaged plans, overseeing the entire user journey from signup to expansion
• Define and track key metrics such as activation rate and retention to identify friction points in the self-serve journey
• Collaborate with Engineering, Design, and customer-facing teams to translate CSM expertise into in-app guidance and optimize product design

Required qualifications

• 4+ years of product management experience, preferably in B2B SaaS with a self-serve model
• Proven track record of enhancing activation, retention, or conversion metrics through product initiatives
• Strong analytical skills with the ability to define metrics and analyze data independently
• Experience designing onboarding flows and in-app guidance for users without direct human interaction
• Ability to work cross-functionally and build trust with diverse teams, while operating in an unstructured environment