Product Manager, Customer Experience

Job Summary

Driving the vision and execution for digital customer touchpoints, the full-time Product Manager, Customer Experience will manage the product backlog, lead user discovery, and define requirements while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Own and prioritize the product backlog for customer experience initiatives, aligning with strategic business objectives
• Conduct collaborative discovery with users and stakeholders to identify friction points and validate solutions
• Define clear product requirements in partnership with UX and development teams, ensuring successful sprint execution

Required qualifications

• Bachelor's degree or equivalent practical experience; 3+ years in software product design and management, with at least 2 years in product management or business analysis
• Proven experience delivering AI, Model Context Protocol (MCP), or automation solutions
• Practical experience with Agile and Scrum development cycles
• Solid knowledge of customer experience (CX) and customer support operations
• Strong quantitative and data literacy skills with the ability to analyze complex datasets