Product Manager - Patient Experience

Job Summary

Owning the patient experience from start to finish, the full-time remote Product Manager - Patient Experience will lead product discovery, define patient interaction strategies, and analyze performance metrics to enhance healthcare billing solutions.

Key Responsibilities

• Lead product discovery with billing leaders and support staff to create a prioritized roadmap for patient experience
• Define and optimize patient interaction scenarios, ensuring effective hand-offs to staff and minimizing dead ends
• Design and measure proactive patient outreach strategies to improve satisfaction and revenue collection

Required Qualifications

• Experience in US healthcare, specifically in revenue cycle management, claims, and payer-provider workflows
• 3+ years of product management experience in technical B2B products with full ownership of development
• A proven track record of achieving quantified business outcomes such as revenue growth and efficiency improvements
• Direct customer-facing experience with B2B clients, preferably in an enterprise setting
• Hands-on experience with AI tools for prototyping and analysis