Product Manager, Post-Checkout Experience
Job Summary
Owning the strategy and execution for the post-checkout customer experience, the full-time Staff Product Manager, Post-Checkout Experience will develop tools and experiences for food ordering and retail ecommerce, ensuring a seamless process for customers and sellers.
Key responsibilities
- Set the direction for Square's post-checkout experience, prioritizing customer needs and business goals
- Collaborate with design and engineering teams to shape user journeys and ensure a consistent customer experience
- Utilize AI and automation to streamline processes and enhance product development efficiency
Required qualifications
- 6+ years of product management experience
- Proven track record of shipping customer-facing products at scale
- Hands-on experience with AI tools for prototyping and automation
- Strong strategic thinking and prioritization skills
- Experience with consumer products, ecommerce, or customer support is a plus
Complete Job Description
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